only the old emails are shown, and new emails are not downloaded to Outlook, even though the status bar stated that the folder is updated.
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It has been reported by some customers that this will help: If your problems persist, I recommend reading our full guide on the Outlook 2013 & Office365 issues.
I have tried removing and adding the account back using the instructions for IMAP and SSL. Here is a link to the Official Microsoft forum, where they are discussing the problem and solution.
If all of the above steps failed to resolve your steps, try to go to Send / Receive tab, and click or tap Work Offline and then click or tap on the button again to turn it back to online.
Resolution 5: Disable Cached Exchange Mode When working online with Exchange account, Outlook connects and retrieves items in real-time.